Privacy Policy and Shop Terms & Conditions

Privacy Policy

This Privacy Policy governs the manner in which Manifested Pty Ltd T/A Necessitee collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.braintees.co website (“Site”). This privacy policy applies to the Site and all products and services offered by Manifested Pty Ltd T/A Necessitee.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Manifested Pty Ltd T/A Necessitee collects and uses Users personal information for the following purposes:

• To improve customer service
  Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalise user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To process transactions
  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey or other Site feature
  To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Changes to this privacy policy

Manifested Pty Ltd T/A Necessitee has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Manifested Pty Ltd T/A Necessitee

http://www.braintees.co

Manifested Pty Ltd, PO Box 3807, Burleigh Town QLD 4220, Australia

support@braintees.co.au

 

Terms & Conditions

1. Terms and Conditions

a. This website is owned and operated by Manifested Pty Ltd Trading As NECESSITEE.

b. Access to and use of this website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, which may be updated, suspended or terminated by NECESSITEE without notice in NECESSITEE’s absolute and unfettered discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

c. You acknowledge that all products that you order through this website are intended for personal, domestic, non-commercial use only.

2. Pricing & Product Availability

Pricing

a. Prices are subject to change without notice.

b. All prices include GST, except for gift vouchers.

c. All prices exclude delivery costs.

d. Sale items are only available at the lower price whilst stocks last and during the designated sale period.

e. We take all reasonable care to ensure that all details and prices of products on BrainTees Shop website are correct at the time of online publication. However, we reserve the right to correct any publishing errors on the website and cancel orders made at the incorrect price.

Product availability

f. Some of the products and offers available on our website may not be available. Please check back regularly for updates and availabilities.

g. Please check the availability of the item you wish to purchase. All in stock items are promoted in good faith to be available at our warehouse at the time the order is received.

h. The availability indicator applies to single items only, and where multiples are purchased, the shipment of the total order may be delayed.

i. Once we have received your order, you will receive a confirmation email confirming receipt of your order. This is not a guarantee of availability.

j. Unforeseen supply issues or unexpected demand may occasionally result in stock being unavailable. You may cancel or edit your order up until your order has been assigned to our warehouse team. Please email support@braintees.co to make any changes.

k. Items marked as pre-order will generally be dispatched on the day prior to the release date. Where an order contains additional items, the entire order will be dispatched once the pre-order stock is available.

l. All backorder items are promoted in good faith to be available from our suppliers at the availability indicated. Where an item is deleted from the range after we have processed your order, the item will be cancelled from your order and you will be notified.

3. PROMO CODES

a. We may from time to time offer promotional codes which may apply in respect of any, or certain specified, purchases made though this website. The conditions of use relating to any discount code will be specified at the time of issue. Eligibility may also be based on meeting a minimum spend requirement or being registered with braintees.co. When entered on the shopping cart page, the appropriate discount is deducted from the cart total or an offer, that is, a free gift with purchase, is applied.

b. In some cases the promotion will apply automatically, without the need for a promo code to be entered. The discount is recorded on the shopping cart page.

c. Please note that some promo codes may have a restricted usage, and may not be combined with other promotions.

d. Where a refund is issued on an order containing a promo code, the refund will match the amount tendered, net of the promo code discount.

e. For more information on promo code usage, please contact the BrainTees support team support@braintees.co

f. Where “free delivery” is specified, the method of delivery will be at NECESSITEE’s absolute discretion.

4. GIFT WRAP

a. Gift wrap is not available at this time.

5. CHANGING YOUR ORDER

a. We will do our best to accommodate you should you wish to make a change to your BrainTees order including substitution or addition of products, upgrading to Express Post, changing the delivery address or cancelling your order. This is possible only up until your order has been assigned to our warehouse team for collating. Please contact the BrainTees support team support@braintees.co with the details of the change required.

b. Please note that these changes may not be reflected in future email correspondence regarding your order.

6. DELIVERY

a. Please take care to ensure accuracy when entering the delivery address for your order; especially where orders are addresses to a gift recipient. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.

b. Delivery times on the website relate to the delivery service and do not include dispatch time. Orders placed with all stock ready to deliver will leave BrainTees Fulfilment Centre within 2 business days. Orders for out of stock items will be sent within 2 business days of their arrival at our Fulfilment Centre from our suppliers.

Delivery Within Australia

c. The Same Day Dispatch Service guarantees same day dispatch for orders placed before 12pm on a business day, and before 12pm on the next business day following a weekend, Australian public holiday, QLD public holiday or Australia Post public holiday. The Same Day Dispatch Service uses the Express Post service and is restricted to Australian delivery addresses and where the items are in stock.

d. BrainTees delivers to Australian addresses using the Australia Post network.

e. Please note that these are non tracked, non refundable services. We cannot accept responsibility for parcels lost using this service.

f. For delivery to company addresses or workplaces, the Company Name and Floor/Level must be included in the address details.

g. Please check the delivery address carefully, as parcels cannot be redirected once in transit.

h. Where an order is returned to us as unclaimed, refused or insufficiently addressed, we will contact you by email for further instruction. Please note that additional delivery charges will apply to have these orders resent.

International Delivery

i. We deliver to international addresses using Australia Post budget airmail service.

j. Please note that the Airmail Service, is a non tracked, non refundable service. We cannot accept responsibility for parcels lost using this service.

p. Some international orders may require additional identification before being processed and may delay dispatch of your order. We reserve the right to request additional identification prior to processing orders originating outside Australia.

q. Australian tax (G.S.T.) is removed from all international orders, however please be aware that your order may be subject to local Customs duties and local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charges must be borne by the recipient.

Additional Delivery Charges

On rare occasions, we reserve the right to adjust delivery costs for large orders or bulky items. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch.

Where orders contain items that are ‘ready to deliver’ and items that need to be ordered from a supplier, we will send your order across two or more shipments, at your request. Please note that additional delivery charges will apply, even if the order contained a free shipping promo code. The additional delivery charge will be calculated on the sub total of the items being sent, and the delivery service chosen.

Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is resent at your request.

7. SECURE PAYMENTS

a. We accept the following payment methods: Visa, Mastercard via PayPal

b. We regret that we are unable to process sales on account, nor accept payment via direct bank deposit.

c. Payment is taken at the point of dispatch, when all items in your order are confirmed as available. Where you nominate to partially fulfil your order the payment will also be partially split across the two shipments. All orders either partially or fully fulfilled will not be dispatched until payment has been received.

d. To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service.

e. Details about our partner, Paypal can be found at http://www.paypal.com.

f. As there is sometimes a delay between placing your order and payment being taken, we appreciate that funds may not be available at the time your order is ready to be dispatched. Australian customers will receive an email requesting another method of payment. Your items will be held aside for you for 5 business days, before the order is cancelled. International customers will receive an email advising that the order has been cancelled at the time the payment is declined.

g. By placing an order, you are offering to purchase items from us on and subject to the Terms of Service contained herein. NECESSITEE may accept or reject this offer at its discretion at any point up until the order is dispatched. For example but not limited to, if the payment method appears fraudulent or the items are being purchased in commercial quantities. We reserve the right to cancel the Customer Account.

h. In the event that a PayPal order is cancelled, the PayPal pre authorisation will be voided.

8. PASSWORD PROTECTED ACCOUNT

a. To shop at BrainTees website you will be required to create a password protected account. If you are a returning customer, you will be required to log onto this account.

b. The password must be a minimum of eight characters, contain at least one capital letter, and one number.

c. In setting up a password protected account, you agree to accept responsibility for all activity that occurs under your account or password.

d. You may terminate your account at any time by contacting us.

9. RETURNS, REFUNDS & EXCHANGES

Australian Deliveries / Returns.

a. We will refund, credit or exchange products in original sale condition on presentation of the original BrainTees sales receipt.

b. Please contact the BrainTees support team support@braintees.co within 14 days of receipt of your order, to advise of faulty, incorrect or omitted items and to arrange a replacement or refund prior to posting your return.

c. Delivery and packaging charges are not refundable for change of mind refund. Additional delivery charges will apply for exchanges.

d. Please send your return, including a copy of your receipt and a note with your instructions to:

BrainTees

PO Box 3807

Burleigh Town Qld 4220

Australia

e. Where the original payment was made by gift card or e-voucher the refund will be issued to a new BrainTees Gift Card posted to you.

International Deliveries / Returns.

a. Please contact us prior to returning goods to BrainTees as no goods shall be refunded without prior agreement between the recipient and/or customer and us.

b. Where we have made an error on an international order, you will be asked to return the items at your own expense, to be reimbursed with a mutually agreed postage charge, after the arrival of the goods at our Fulfilment Centre, and presentation of a receipt showing the postage amount.

10. FEEDBACK

a. We welcome feedback and attend to all feedback and complaints promptly. For your own protection and security, please do not send your credit card details via a webform or email communication.

b. You are invited to provide product reviews to assist other customers in their purchasing decisions. Product reviews will be moderated prior to publishing and may be edited or removed as per these Online Terms and Conditions.

11. PRIVACY

Our privacy policy, which sets out how we will use your information, can be found at http://braintees.co/privacy

By using this website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

12. GOVERNING LAW and JURISDICITON

These Terms of Service are to be construed in accordance with the laws of Queensland, Australia and in the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of Queensland, Australia.

13. NECESSITEE COPYRIGHT NOTICE

a. NECESSITEE and BrainTees Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

b. When you access NECESSITEE and BrainTees you agree that you may retrieve NECESSITEE’s and BrainTees’s materials for information only. You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about NECESSITEE and BrainTees materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.

14. NOTICE OF TRADEMARK

a. NECESSITEE and BrainTees logos are trademarks of Manifested Pty Ltd. NECESSITEE and BrainTees logos may not be used without the prior specific, written permission of Manifested Pty Ltd. Last Updated: September 2015